Help Center

Support

We're here to help 24/7

Billing & Payments

How do I pay for my plan?

After signup, our team will contact you with payment instructions within 24 hours. We accept bank transfer and other methods.

Can I change my plan?

Yes, contact us anytime to upgrade or downgrade.

Server Access

How do I access my server?

Once provisioned, you'll receive SSH credentials. Connect with:

ssh root@<your-ip>

Can I reinstall the OS?

Yes, contact support and we'll reprovision your server.

Uptime & SLA

What is your uptime guarantee?

We guarantee 99.9% uptime backed by our SLA.

What happens if there's an outage?

We notify customers and provide credits per our SLA terms.

Response Times

How quickly do you respond?

We respond to all tickets within 4 hours, critical issues within 1 hour.

Still have questions?

Our team is ready to help. Send us a message and we'll get back to you fast.

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